Cancellation Policy

Safe and efficient operations are very important to us, at 4:14 Salon & Spa, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a minimum of 72-hours notice for all station and room cancellations. Please understand when a booked station or room is changed or cancelled at the last moment or without notice, another professional could miss the chance to use the space, and ultimately their clients' miss the opportunity to receive services. Bookings cancelled with less than 24-hours notice are subject to a cancellation fee up to 100 percent of the total cost for station or room rental. 

 

Salon Etiquette & Children

Even well-behaved children are subject to hazards in the salon environment (e.g., sharp scissors, hot irons, chemicals, etc.). Therefore, we respectfully request clients and contractors please make childcare arrangements. Additionally, due to safety hazards present in our environment, we are unable to accommodate unattended children under the age of 12 in the salon. In the event a child must be brought to the salon, please provide proper supervision for the duration of the appointment. If a child becomes unruly and disrupts other employees, contractors and/or clients in the salon, management reserves the right to request both client and child to leave the premises. The 4:14 Salon & Spa reserves the right to refuse service to any client for improper or illegal conduct and/or any other situation, circumstance, or behavior deemed inappropriate by salon management.

 
Parking

The street area in front of the salon is a "no standing/no parking" zone regularly monitored by Arlington County Police Department’s Parking Service. The only authorized stopping/parking is in the limited time "Loading Zone" space across the street and the metered parking spaces along N. Fillmore St. and surrounding streets. Please note that 4:14 Salon & Spa is not responsible for, nor will it be held liable in any way for any violation, ticketing, towing, situation and/or any resulting damage(s) that may occur to any vehicle(s) or persons illegally parked in front of or near the salon or adjacent businesses or residences.

 

Pets in the Salon & Spa

The State Board of Cosmetology and The Board of Consumer Affairs have specific Rules and Regulations stipulating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the only exception to this rule.
 

Professional Environment

For the enjoyment of other clients, and in order that salon staff may provide complete attention to each client during their visit, we ask that mobile phones be switched to “vibrate” or “off” while receiving services.

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Forms of Payment

The 4:14 Salon & Spa reserves the right to change prices and services at any time without prior notification. The salon accepts Zelle, Venmo, and CashApp. We are only able to accept cash, checks, or money orders, by exception and with prior expressed written approval from 4:14 Salon & Spa management.  Please note that this applies to the salon and not to the individual contractors working at 4:14 Salon & Spa, which may accept varying other forms of payment.

  

Personal Items & "Lost & Found"

The 4:14 Salon & Spa cannot be held liable or responsible for the loss, theft, or damage to any personal items, articles, or belongings to include clothing, jewelry, phones, and/or any other personal items or accessories. The salon maintains a lost and found to assist contractors, clients, and guests in potentially recovering certain lost or misplaced items. 

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Right to Refuse

Our establishment reserves the right to refuse service to anyone who is under the influence of alcohol or drugs, commits an illegal, immoral or criminal act, or behaves aggressively, unprofessionally and/or inappropriately with our staff, employees, contractors, clients, customers, management, or guests. Any situation, circumstance, individual or group of individuals who pose a potential threat to our business, contractors, clients, customers, and/or guests' safety--in person, in writing, electronically, telephonically, online, or otherwise--will be reported to proper authorities, and if necessary, will work with federal, state, and/or local law enforcement offices, departments, or agencies to prosecute to the fullest extent of the law. Thank you for your understanding and compliance in making 4:14 Salon & Spa a pleasant, positive, professional, and safe environment for all to experience and enjoy.

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Security and Safety
The safety of our clients, guests, staff, management, and contractors is of paramount importance. In order to provide a professional, safe, and worry-free working environment; therefore, an upgraded security suite—to include new burglar alarm and remote access system, and an upgraded professional closed circuit television system—has been installed throughout the common areas and in the office of the salon. Also, in the event an incident occurs, or a crime is committed on the premises, salon management will work with law enforcement and will, if applicable, prosecute to the fullest extent of the law. Therefore, for the benefit of clients, staff, and fellow contractors, the following applies to all independent contractor renters:

 

1. Alcohol/Drugs
Absolutely no alcohol or drug use will be permitted during working hours and is not permitted to be transited, distributed, stored, used, or consumed on the premises at any time. Any violation of this policy is grounds for immediate expulsion, revocation of rights, privileges, and access, and will be reported to the appropriate authorities for record and for potential action by the same.
 

2. Offensive Behavior
Theft, purposeful disruption, false witness, vandalism, any form of assault or other inappropriate or unproductive behaviors will not be tolerated in any way. Note: borrowing without permission is theft. When borrowing from an employee, co-worker, contractor, client, guest, or salon management, please ask for permission first, then return the item promptly when finished.
 

3. Illnesses
If you are sick or feeling unwell, for the safety of clients, customers, employees, staff, guests, management, and fellow contractors, please remain at home or away from the premises until completely well, fully recovered and healthy, and ready to safely resume full or part-time work. Thank you for playing your part in ensuring 4:14 Salon & Spa remains a safe, pleasant, and productive environment for all to enjoy.
 

4. Animals/Pets
In accordance with standing barbering and cosmetology regulation for sanitation and safety standards for shops, salons, and schools in the Commonwealth of Virginia, we must take sufficient measures to prevent the transmission of communicable and infectious diseases; therefore, pets of any kind are not allowed in the salon at any time. Note: the only exception to this is to allow for legitimate and properly trained and registered service animals for people with disabilities

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5. Safety

To avoid preventable leaks and to mitigate the risk of fire, please do not run the clothes washer or dryer when no one is present. For safety purposes, we also do not use dryer sheets in the dryer and do not allow use of plug-in air fresheners at individual stations, in the spa rooms, or in any of the common areas throughout the salon.

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a) Hotplates/Heating Coils
For fire and general safety purposes, please note the use of hotplates, heating coils, or similar cooking or food heating devices is strictly prohibited. Please note that a new microwave oven, toaster oven, and full-sized refrigerator have been provided for safe food storage and preparation in the breakroom/kitchenette area. Additionally, plug-in type air fresheners may not be used at any time due to fire safety risk. The breakroom area is for food preparation and consumption for our contractors' use to ensure the salon and spa treatment areas remain clean for client services at all times.

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Lost Items
Salon and/or building management is not responsible for lost, misplaced, damaged, or stolen items of any kind. Please note that a lost-and-found basket is maintained in the salon in order to assist in the event that something has been misplaced, still the responsibility remains with the individual to claim any lost or misplaced items. 

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Terms & Conditions

Please read these terms carefully before using our website or booking our salon stations or rooms. By accessing or using the 4:14 Salon & Spa website ("Site") located at 414salonspa.com, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please discontinue use of the Site immediately.

 

By use of the Website, you agree to use the Site only for lawful purposes. You shall not:

• Attempt to gain unauthorized access to any portion of the Site

• Use the Site to transmit unsolicited commercial communications

• Reproduce, copy, or redistribute any content without written permission

• Engage in any conduct that disrupts or interferes with normal Site operations
   

Service Information

Service descriptions, pricing, and availability displayed on the Site are subject to change without notice. Images used are for illustrative purposes only. Actual results may vary based on individual hair, skin, or nail conditions.

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Intellectual Property

All content on this Site—including text, graphics, logos, images, and service descriptions—is the property of 4:14 Salon & Spa and is protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

 

Third-Party Links

The Site may contain links to third-party websites for your convenience. 4:14 Salon & Spa has no control over and assumes no responsibility for the content, privacy practices, or availability of those external sites.

 

Limitation of Liability

To the fullest extent permitted by law, 4:14 Salon & Spa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or reliance on any information found herein.

 

Modifications & Governing Law

We reserve the right to update these Terms at any time. Continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically. Please note that these Terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved in the appropriate courts located in Arlington, Virginia.

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Website Disclaimer

This disclaimer governs use of the 4:14 Salon & Spa website and the information presented herein.

1. General Information Only
The content on this website is provided for general informational and promotional purposes only. It does not constitute professional advice of any kind, including but not limited to medical, dermatological, or cosmetological advice. Results from our contractor/renters' salon and spa services vary based on individual factors including hair type, skin condition, product sensitivity, and general health. Any before-and-after imagery or client testimonials represent individual experiences and are not guarantees of specific outcomes.

2. Accuracy of Information
While we strive to keep all content accurate and current, 4:14 Salon & Spa makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of information, products, or services listed on the Site. Prices, services, staff availability, and business hours are subject to change at any time and without prior notice. Always confirm details by contacting your point of contact directly.
 

3. Health & Allergy Considerations
Clients are responsible for informing your 4:14 Salon & Spa contractor or representative of any known allergies, sensitivities, medical conditions, or medications prior to any service. A patch test is recommended before chemical services. 4:14 Salon & Spa is not liable in any way, and the independent contractors performing services at 4:14 Salon & Spa are not liable for adverse reactions where relevant information was withheld or not properly disclosed.

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4. No Endorsement
Any references to products, brands, or third-party services on this Site are for informational purposes only and do not constitute an endorsement. Additionally, 4:14 Salon & Spa is not affiliated with any external companies unless explicitly stated.
 

5. Limitation of Liability
4:14 Salon & Spa, its owners, employees, and agents shall not be liable for any loss or damage—whether direct or indirect—arising from reliance on information presented on this Site or from the use of our services.

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Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect
When you interact with our Site or book an appointment, we may collect:

• Contact information: name, email address, phone number

• Appointment details: requested services, date/time preferences

• Technical data: IP address, browser type, pages visited (via cookies/analytics)

• Communications: messages sent via our contact form or email

2. How We Use Your Information
We use your information to:

• Confirm and manage tour appointments

• Respond to inquiries and provide customer support

• Send appointment reminders or relevant updates (with your consent), if applicable

• Improve our website experience through anonymous analytics

• Comply with all applicable legal obligations

3. Sharing of Information
We do not willfully or knowingly sell, trade, or rent your personal information to third parties. We may share data only with:

• Trusted service providers (e.g., booking platforms, email tools) bound by confidentiality agreements

• Legal authorities when required by law or to protect our rights

4. Cookies & Tracking
Our Site uses cookies to enhance your browsing experience and gather anonymous usage statistics. You can disable cookies through your browser settings; however, some features of the Site may not function properly as a result.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Appointment records are typically retained for up to three years.

6. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the address below.

7. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we may delete it promptly.

8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access or disclosure. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.

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Accessibility Statement

4:14 Salon & Spa is committed to ensuring our website remains accessible to employees, contractors, clients, and guests regardless of their ability.

1. Our Commitment
We believe everyone deserves equal access to our services and information. 4:14 Salon & Spa is actively working to ensure that 414salonspa.com meets or exceeds web accessibility standards so that visitors of all abilities can navigate, understand, and interact with our content.

2. Standards We Follow
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines help ensure content is:

• Perceivable - Content is presented in ways users can perceive

• Operable - All functionality is accessible via keyboard and assistive technology

• Understandable - Text is readable and behavior is predictable

• Robust - Content is compatible with current and future assistive technologies

3. Ongoing Efforts
Accessibility is an ongoing effort. Steps we take include:

• Using semantic HTML structure and descriptive alt text for images

• Maintaining sufficient color contrast ratios for readability

• Ensuring forms and interactive elements are keyboard-navigable

• Periodically reviewing the Site for accessibility improvements

 

We recognize that accessibility is a journey, not a destination. If you encounter any barrier while using our website, we want to hear from you immediately.

4. Known Limitations
While we strive for full compliance, some third-party content or tools integrated into our website (such as booking widgets or social media embeds) may not be fully under our control. We are working with vendors to address these where possible.

5. Alternative Access
If you are unable to access any content or feature on our Site, we are happy to provide the information in an alternative format or assist you in completing a booking. Please contact us directly and we will accommodate your needs promptly.

6. Feedback & Contact
We welcome feedback on the accessibility of our website. If you experience any difficulty or have suggestions for improvement, please reach out to our Accessibility Contact for 4:14 Salon & Spa, Arlington, Virginia at 414salon@gmail.com.

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Communications and Technology
The salon has had significant technical upgrades over the period of approximately the past two years. In this, there are guidelines for access and use to ensure all concerned continue to experience a safe, productive, and pleasant working environment.

1. Connectivity
A new professionally installed high-performance Wi-Fi system has been recently installed throughout the salon. When connecting to the Wi-Fi owned by the 4:14 Salon & Spa, the following terms are agreed upon for access/use:

a) Local Network
Please note that any/all network activity may be monitored for security, maintenance, and systems analysis and network system performance purposes.

b) Network Usage
4:14 Salon & Spa is not responsible for any data loss, damage, or any security issues that may arise from using this network. Additionally, we may restrict or end any/all permissions and/or access to this network at any time, and without prior notice.

c) Content Access
To keep this new high-performance network safe and accessible for all users, please refrain from viewing, accessing or sharing any inappropriate, offensive, or illegal content. Please do not engage in activities of any kind that could harm the network, impact or harm other users, and/or violate any laws, regulations, policies or third-party rights.

d) Information Integrity
For your safety, personal security, and personal identity protection purposes, we highly recommend avoiding transmission of any sensitive data such as passwords, personal health information, or any other data you would like to remain private.

e) Online Maps
For online map sites (e.g., Apple Maps, Google Maps, MapQuest, etc.), building management has specifically requested that contractors ensure their addresses are listed/pinned properly to Suite F (1025 N. Fillmore St., Ste. F, Arlington, VA 22201-6700) and to note they are renting with/located inside 4:14 (i.e., “XYZ Hair/Nails” at 4:14 Salon & Spa). The reason for this is the local building management office has been inundated with visitors looking for different contractors for appointments; therefore, this update has been specifically requested. If questions on any of the above, please contact salon management for guidance/assistance.

f) Network Access
By accessing this private network, the user agrees to use it responsibly and will hold the 4:14 Salon & Spa, its owners and/or any subsidiaries thereof harmless from any related claims, responsibility(ies), and/or any past, present or future issues of any kind.

g) Terms
For any/all who choose not to accept these terms for any reason, we respectfully request that you please refrain from connecting to or using this private business Wi-Fi network/system.

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Notice to Clients

While 4:14 Salon & Spa provides a professional and welcoming environment, all services, pricing, and policies are determined by the individual service provider. Questions or concerns about a specific service should be directed to the independent contractor stylist, barber, technician, or artis who performed it.

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Independent Contractor Status
Professional salon station, private, and semi-private room renters at 4:14 Salon & Spa operate as independent contractors, therefore, each beauty professional sets and manages their own schedule, pricing, service menus, and business operations including pricing, products used, and client relationships. Additionally, they also select their own techniques, provide services according to their own professional judgement, and keep 100% of their service revenue. Independent contractor beauty professionals working at 4:14 Salon & Spa rent space to perform services and are not employees of the same.

 

1. Each of the aforementioned is responsible for their own taxes and licensing as required by law and are encouraged to carry their own professional liability insurance according to the services offered. Further, independent contractors operating in Arlington County are responsible to:

 

a) Hold a current license to operate in the Commonwealth of Virginia and must comply with all county and local licensing requirements applicable to health and safety regulations.

 

b) Collect and remit applicable sales tax to the Virginia Department of Taxation, Richmond, Virginia.

 

While we are pleased to provide a welcoming space for these talented professionals, all services, pricing, and policies at the chair, station, or room level is determined by the individual service provider. For questions regarding a specific service offered, please contact your stylist, barber, technician, or artist directly.

 

4:14 Salon & Spa provides premium spaces and related amenities for beauty professionals at a competitive rate, and is not liable for the acts, omissions, or services provided by independent contractors and/or their employees, students, or apprentices (if applicable).

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Our Community & Space Rental Standards

We empower beauty industry professionals to grow independent, highly successful businesses. To protect the hyper-local market and preserve the investment of our community members, out standard commercial rental leases, agreements, and/or rules and guidelines may include a standard localized radius clause. We focus on fostering a cooperative environment that ensures our immediate neighborhood areas remain vibrant without over saturation of services.

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Building Policy
In addition to Federal, State (Commonwealth of Virginia), and local (Arlington County) law, regulation, and code, contractors, employees, clients, customers, and guests must also abide by building policy. Note: this area will be used to underscore specific and relevant building policies. In reference to the reminder sent by building management via direct email to commercial and retail lease holders on July 10, 2026, the building is a non-smoking property. In order to support and reinforce this policy, building management removed smoking discarders from the courtyard areas. Building management requests that this policy is followed and are appreciative of your prompt attention to this matter in order to maintain a clean, welcoming, and enjoyable environment for residents, customers, employees, and visitors.

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Removal and Denial of Re‑Entry
The Owner, 4:14 Salon & Spa, reserves the right, in their sole discretion, to remove any contractor, renter, tenant, employee and/or guest thereof from the Premises for any reason, to include but not limited to breach of contract, unsafe conduct, illegal activity, misconduct, or safety/security risk. Upon removal, the Owner shall have the right to deny any re‑entry without prior notice, and to re‑enter the Premises at any time to regain possession. The removed party/parties shall immediately surrender all access to the Premises and deliver possession to the Owner. This right shall not be construed as a waiver of the Owner’s other rights under the agreement, and the Owner may pursue all legal remedies for breach or damages.

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Ownership, Brand, & Partnership Misrepresentation
4:14 Salon & Spa is a premium facility providing independent commercial stations and rooms to beauty and wellness professionals. To maintain transparency for consumers, regulatory boards, and the community, we strictly regulate how our brand, online presence, and the property in which we reside are represented.

 

a) Independent Business Status
Each of the professionals operating within our facility is an independent tenant, salon station renter, or business entity. They operate under their own distinct business name and license, similar to many salon suite businesses operating in Virginia and nationwide today.

 

b) No Joint Venture
No tenant, station renter, or external party has an ownership stake, partnership, interest, or corporate management role in 4:14 Salon & Spa, its parent company, or physical location. Additionally, any claims of offer to sell, partner with, accept or sell partnership of the business, completely or in part, are patently false. Any statements made verbally, in writing, online, publicly, or privately constitute misrepresentation and are therefore subject to potential legal action.

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c) False & Misleading Claims

Tenants and external entities are strictly prohibited from representing themselves--verbally, in writing, or digitally--as the owner, co-owner, partner, corporate executive, or authorized spokesperson of 4:14 Salon & Spa or the building in which the same resides.

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d) Disclaimers of Liability
4:14 Salon & Spa is not liable for any debts, legal disputes, client complaints, or contractual obligations incurred by a current or former independent contractor, tenant, renter, employee, or staff member who falsely claims ownership, authorization, or authority thereof.

 

e) Marketing & Digital Restrictions
Current or former tenants, employees, or staff may not use the name 4:14 Salon & Spa in a manner that implies ownership. They may not post social media statements, advertising or marketing materials, photos, or videos that state or imply the same. They also may not register web domains, social media handles, trademark claims, employer identification numbers or other sensitive business information, and/or local business listings (e.g., Google Maps) that claim ownership over the building, the facility, business, or the overarching brand name.

 

Enforcement & Property Action
We actively audit local business listings, social media platforms, and public registries for brand compliance. If a commercial renter or external party falsely claims ownership of our brand or our facility:

 

1. Mandatory Correction: They will receive an immediate demand to permanently retract and correct false claims across all digital and print mediums.

 

2. Lease Termination: For independent contractor station and room renters, misrepresenting ownership or authority constitutes a material breach of the lease agreement and will result in immediate termination of the lease agreement for cause.

 

3. Legal Remedies: We reserve the right to pursue full legal action, including seeking injunctions and filing lawsuits for deceptive business practices, trademark infringement, theft (e.g., identity theft), larceny, and/or various types of fraud, and related actions and activities, intended to inflict harm to the business, management, clients, or customers therein.

 

Salon Station Rental Protection & Conduct

At 4:14 Salon & Spa, we provide a premium, collaborative, and professional environment for independent beauty and wellness professionals to thrive. To protect the integrity of our facility, the interests of our renters, and our overall business operations, we enforce a zero-tolerance policy regarding business sabotage, talent poaching, and public defamation.

 

This policy applies to all premium station and VIP station renters, as well as all private and semi-private salon and spa room renters, their employees, visiting clients, and external corporate entities.

 

1. Anti-Sabotage and Facility Disruption

We are committed to maintaining a peaceful and high functioning environment. The following acts constitute business sabotage and are strictly prohibited:

 

a) Digital or Physical Disruption

Intentionally tampering or interfering with the booking systems, Wi-Fi networks, utilities--to include electrical systems, lights/lighting, sound system, plumbing (i.e., salon restroom, sinks, toilet, washing machine, shampoo chairs, etc.)--or shared amenities of the facility, stations, rooms or common areas.

 

b) Malicious Reviews

Orchestrating or participating in coordinated negative review campaigns (i.e., "review bombing") against 4:14 Salon & Spa or any individual renter operating within our walls.

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c) Vandalism or Abuse of Shared Spaces

Deliberate damage to common areas (e.g. lobby, reception area, salon or building restrooms, breakroom, etc.), individual stations, rooms, building property, etc., or violating building security protocols (e.g., admitting unauthorized individuals in after-hours) is strictly prohibited.

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Talent Poaching & Non-Solicitation
We respect the hard work our renters put into building their independent brands. Our facility in not a hunting ground for competitors or aggressive recruiters.

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a) Poaching Renters

External salon owners, corporate entities, or other station renters are strictly prohibited from actively soliciting or aggressively recruiting existing tenants with the common areas or official digital channels of 4:14 Salon & Spa.

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b) Poaching Clientele

In representing the interests of our renters, we must insist that station/room renters and external visitors respect the client lists of neighboring independent contractors at 4:14 Salon & Spa. Bypassing a fellow professional to aggressively solicit, flip, or poach their active clients within common areas is considered a direct violation of professional community standards.

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Slander and Defamation

Honest feedback helps us maintain a professional facility, but malicious falsehoods destroy communities; therefore, any instances or occurrences will be taken seriously and dealt with immediately and thoroughly.

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a) False Statements

Publishing provably false, malicious, or defamatory statements online or offline regarding 4:14 Salon & Spa management, our facility, or our individual renters is strictly prohibited.

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b) Internal Conflict Resolution

Tenants and guests are required to bring facility, lease, or operational grievances directly to management via phone 703-812-8184 or 414salon@gmail.com, so matters can be handled professionally and privately.

 

Enforcement & Consequences

To protect our business, operations, and to preserve a safe and professional working environment, 4:14 Salon & Spa reserves the right to review and/or actively monitor lawful common areas via security compliance systems and review digital footprints. Any individual or entity found violating these policies will face immediate consequences, including:

 

a) For Clients/Visitors:
Immediate and permanent removal and banning from the premises.

 

b) For Station/Room Renters:
Immediate review of lease agreements, which may result in fines, suspension of facility access, or immediate termination of the lease agreement for cause.

 

c) Legal Action:
We reserve the right to pursue full legal remedies, including civil lawsuits for defamation, financial damages, and tortious interference with business and contractual relations.​​
 

Defamation, False Statements, & Slander

At 4:14 Salon & Spa, we strive to offer exceptional service, foster open communication, and to maintain a professional environment built on mutual respect. We take legitimate and constructive feedback seriously and strive to resolve legitimate concerns quickly and professionally.

 

1) To protect our business and the professionals we serve, 4:14 Salon & Spa maintains a zero-tolerance policy regarding defamation, slander, libel, and the intentional spread of false information targeting our business, staff, employees, management and/or our independent contractor beauty industry professionals.

 

2) While individuals are entitled to their personal opinion concerning their experience, posting or spreading provably false statements--i.e., lying about pricing, falsely accusing the salon, employees, or contractors of illegal actions, licensing violations, inventing events that did not occur or purposefully exaggerating or selectively altering events, or making false claims about licensing, hygiene, business ethics/professionalism or practices--constitutes defamation.

 

3) Our salon takes reputational integrity seriously and will actively pursue legal remedies against individuals who publish false, defamatory, or slanderous statements about our business, staff, contractors, or services. We will not tolerate defamatory statements, malicious rumors, or coordinated "review bombing", targeted harassment, or "smear" campaigns on social media, search engines, or public forums.

 

4) Compliance with the CRFA
In accordance with the federal Consumer Review Fairness Act (CRFA), we protect individuals' right to share honest, lawful reviews. However, any content containing private/personal information, hate speech, vulgarity, completely or partially fabricated purposefully false or deceptive claims violates our policy as well as the policies of third-party platforms (e.g., Google, Yelp, and other similar online platforms), and will be immediately reported for record and removal. Also, in accordance with the Federal Trade Commission's CRCA, this policy does not prohibit, penalize, or restrict anyone from posting critical reviews or opinions based on their genuine, factual experiences. We encourage any of our renters' clients who are legitimately dissatisfied with a service received, to immediately make direct contact with their independent contractor stylist, barber, technician, or artist--if part of a team, their supervisor may also be contacted--to help resolve the matter.

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Prohibition of Fake, Fabricated, or Biased Reviews
We welcome genuine, authentic feedback from verified clients to our professional salon station and room rental business from verified clients and customers (please note 4:14 Salon & Spa does not provide beauty services of any kind, we rent space to independent contractors, similar to other Salon Suite rental businesses). However, the creation or promotion of unverified, false, paid, compensated, coordinated, or manipulated public feedback is strictly prohibited.

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a) Fabricated Experiences

Posting false reviews about services, interactions, or facility conditions that never actually occurred is a form of fraud. The First Amendment protects the right to express opinions, even anonymously; however, false or fraudulent claims and statements are not protected speech and may constitute a Federal or State level criminal act. We take matters of fraud, false claims, and business sabotage seriously, and will take appropriate legal action(s) to protect our brand, business, and the independent contractors we represent.

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b) Review Bombing
Organizing, encouraging, or participating in coordinated campaigns to flood our business profiles (or individual renter profiles) with 1-star ratings or defamatory remarks is strictly banned.

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Conflict of Interest

Direct competitors, competing salon owners, or agents acting on their behalf are strictly prohibited from posing as clients to leave unfavorable reviews. Legally, this constitutes a deceptive business practice, a punishable offense carrying civil penalties in the Commonwealth of Virginia under Title 59.1, Chapter 17 of the Code of Virginia - the Virginia Consumer Protection Act (VCPA) and other subsections of Code for other deliberate fraudulent actions and activities. 

 

In the event that an individual or business entity publishes or communicates false, harmful, or misleading claims that damage our business reputation or financial well-being:

 

a) 4:14 Salon & Spa reserves the right to formally report false claims to the hosting platform(s) for violation of terms, and to report to appropriate authorities according to the character and severity of the violation, particularly if related to illegal activity(ies) of any kind.

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Our Verification and the Defense Process

To defend our community against libelous attacks, management actively enforces the following standard lawful protocols:

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a) Booking Cross-Referencing

Every negative review or public claim is immediately audited against our suite renters' booking systems, client intake forms, and our physical location's security logs.

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b) Platform Escalation
If a statement is found to be provably false or unverified, management will immediately submit digital ​evidence to planforms like Google, Yelp, or Facebook to have the content removed for violating platform policies. If illegal acts are involved in any way, management will also report to appropriate authorities.

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Legal Action and Right to Subpoena

Online anonymity does not protect individuals from civil liability, particularly in cases of severe or ongoing reputational or financial harm. Therefore, we reserve the right to pursue civil litigation for defamation, libel, and intentional interference with contractual relations to recover financial damages and legal fees. For anonymous or pseudonymous accounts, we will utilize legal "John doe" lawsuits and court-ordered subpoenas to compel Internet Service Providers (ISP) and social media platforms to reveal the IP address, identity, and contact information of the poster. 

 

a) We actively monitor our company's digital footprint, and if necessary, will involve legal counsel to issue formal Cease-and-Desist demands to the originating party(ies) and will, if necessary, purse appropriate civil litigation to recover any/all financial damages caused by purposeful or negligent actions of this type which cause, result in, or further reputational harm.

 

b) We also believe that in the overwhelming majority of cases, most matters can be solved with clear, honest, and respectful communication. Therefore, we strive to solve any regular and non-criminal matters through open, honest, and professional discourse, dialog, or discussion. Matters involving illegal activity, petty theft, identify theft, or other blatant violation of law, regulation, or policy will be met with the appropriate legal action or criminal reporting procedure(s).

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​AI Policy
In an ever-evolving technological space, it is necessary to outline some basic guidelines to ensure proper use and legal and ethical compliance.

1. Purpose
This AI policy aims to establish guidelines and best practices for the responsible and ethical use of Artificial Intelligence (AI) within 4:14 Salon & Spa. It ensures that our employees, contractors, and guests are using AI systems and platforms in a manner that aligns with the company's values, adheres to legal and regulatory standards, and promotes the safety and well-being of our stakeholders.
 
2. Scope
This policy applies to all employees, contractors, and affiliates of 4:14 Salon & Spa who use or interact with AI systems, including but not limited to all LLMs, plugins and data enabled AI tools.
 
3. Policy
a) Responsible AI Use
Employees, contractors, and guests must use AI systems responsibly and ethically, avoiding any actions that could harm others, violate privacy, or facilitate malicious activities.
 
b) Compliance with Laws and Regulations
AI systems must be used in compliance with all applicable laws and regulations, including data protection, privacy, and intellectual property laws.
 
c) Transparency and Accountability
Employees, contractors, and guests must be transparent about the use of AI in their work, ensuring that stakeholders are aware of the technology's involvement in decision-making processes. Employees must utilize 4:14 Salon & Spa’s centralized system for AI governance and compliance efforts (‘AI System of Record’) to ensure transparency of proposed and active AI activities. Each of the aforementioned are responsible for the outcomes generated by AI systems and should be prepared to explain and justify those outcomes.
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d) Data Privacy and Security
Employees must adhere to the company's data privacy and security policies when using AI systems. They must ensure that any personal or sensitive data used by AI systems is anonymized and stored securely.
 
e) Bias and Fairness
Employees must actively work to identify and mitigate biases in AI systems. They should ensure that these systems are fair, inclusive, and do not discriminate against any individuals or groups.
 
f) Human-AI Collaboration
Employees should recognize the limitations of AI and always use their judgment when interpreting and acting on AI-generated recommendations. AI systems should be used as a tool to augment human decision-making, not replace it.
 
g) Training and Education
Employees, contractors, or guests who use AI systems must receive appropriate training on how to use them responsibly and effectively. They should also remain informed concerning advances in AI technology to include any potential ethical concerns.
 
h) Third-Party Services
When utilizing third-party AI services or platforms, employees, contractors, or guest users must ensure that the providers adhere to the same ethical standards and legal requirements as outlined in this policy.
 
4. Implementation and Monitoring
a) AI Governance Board
A multidisciplinary AI risk management team (‘AI Governance Board’) comprised of a diverse team of experts, including data scientists, legal and compliance professionals, and ethics specialists will ensure that AI initiatives are developed and deployed responsibly, in compliance with relevant laws and regulations, and with ethical considerations in mind. The AI Governance Board will create and define roles and responsibilities for designated committees critical to the oversight of 4:14 Salon & Spa’s AI initiatives (i.e., AI Ethics Committee).
 
b) Designated AI Officer
A designated AI Officer will be responsible for overseeing the implementation of this policy, providing guidance and support to employees, and ensuring compliance with relevant laws and regulations.
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c) Periodic Reviews
The AI Officer will conduct periodic reviews of AI system use within the company to ensure adherence to this policy, identify any emerging risks, and recommend updates to the policy as necessary.
 
d) Incident Reporting
Employees must report any suspected violations of this policy or any potential ethical, legal, or regulatory concerns related to AI use to the AI Officer or through the company's established reporting channels.
 
e) Enforcement
Violations of this policy may result in disciplinary action, up to and including termination of employment, denial of access to facilities, or other appropriate legal recourse, in accordance with commonwealth law, county code, building regulation, and 4:14 Salon & Spa disciplinary policies and procedures.
 
6. Policy Review
This policy will be reviewed annually or as needed, based on the evolution of AI technology and the regulatory landscape. Any changes to the policy will be communicated to all employees.

7. Effective Date
This policy is effective as of September 4, 2026.

 

AI Policy Contact

4:14 Salon & Spa  ·  Arlington, Virginia
Email: 414salon@gmail.com

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 Effective Date: September 4, 2026 ·  414salonspa.com

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​* Prices, terms, conditions, and policies are subject to change without notice *